Monitoring & Support
Video Monitoring solutions allow you to see what’s going on at your property, even when you’re not there. Around-the-clock monitoring provides visual verification of the events that trigger your alarms. Better yet, you can receive video alerts directly to your smartphone when someone pulls into the driveway or opens the front door.
Key Benefits
- Live Streaming – Check in when you want from your smartphone, tablet, or computer to get a live view of what’s going on.
- Video – Capture motion or event-triggered video clips, making it easy to find exactly what you want to watch later.
- Alerts – Get video clips sent directly to you via text or email when a door is opened, the alarm goes off, or there is motion detected inside your home or business.
Covenant Security & Surveillance’s monitoring station is a UL Listed facility with over 50 years of experience.
Our central station will protect your home and/or business 24 hours a day, 365 days a year, and summon help in case of an emergency. Unlike many of the “big company” central stations that monitor nationwide, Covenant’s central station monitors your home or business with a more personal touch. Our monitoring gives you the best possible protection, as well as Covenant’s biggest advantage – True personal service from security industry professionals. We monitor with state-of-the-art equipment and all customer interactions are recorded for your protection.
Our customers have 24/7 monitoring support. 1-844-458-1094 or 912-272-4383
Support
Reliable Customer Service & Support
Our customers are our most important asset. We take very seriously the trust you place in us and we strive to provide you with the best customer service experience. We use the same equipment as the big box security companies but we offer what they can’t: We promise to be there when you need us. At Covenant Security & Surveillance, you are much more than just a number.
After-Hour Support
For all events that are repair and service-related, please call our office at 912-272-4383 and leave a detailed message describing the issue. All calls received after hours or on weekends will be returned by the end of the day on the next business day.
For all events involving an active alarm issue, please call our monitoring station for the quickest response. 1-800-438-4171
Contact us today for a FREE Security Assessment of your home or business.
Alarm.com
Additional Services
Intercom Systems · Hard Drive Installation
Router Services · TV Mounting Services
· Wellness Program ·
Intercom Systems You Can Rely On
Covenant intercom systems are stand-alone systems that communicate with visitors and open doors from either the touchpad or your smartphone.
Be in control of your doors with a Covenant intercom system. Our intercom system is available with a variety of features and options, including:
- Cloud-hosted apps and visitor call logs; all updates are done online
- Crystal clear 2MP 120° view camera with IP quality duplex audio
- Access Control capability and time-limited visitor QR codes
- Ability to call resident telephone numbers using VOIP
When each visitor places a call to a resident or enters an access code, the system will take a snapshot of the visitor and record the image with the date and time and resident being called and whether or not the door strike was activated. This visitor call log can be accessed by the authorities if needed, should there be a security incident in the building.
Professional Hard Drive Installation
Hard drives are essential to the function and storage of nearly all of our electronics. While they are capable of storing quite a bit of information, they do have their limits. Once they reach that limit, you will start to notice your data loading more slowly and you might not be able to add new data. Upgrading or adding a second hard drive would allow you extra storage, along with, better protection and performance.
The professionals at Covenant can perform your hard drive installation while saving you time and freeing you from the headache of installing sensitive computer parts. Your computer technician will have the right tools and experience to complete the installation quickly, correctly, and safely the first time.
Router Services
Buy your own modem/router with no extra fees or monthly charges to save long term.
Did you know that your internet provider is not providing that modem/router for free? Check out your monthly bill. It is possible that you are paying $10, $15, or even as much as $20 a month. Those monthly charges can add up quickly and potentially cost you nearly $500 dollars over a two-year contract period. Don’t let the big companies force you into leasing their equipment.
Buying a modem and router may increase your upfront costs, but by purchasing your own, you lower your monthly internet bill and save on the total cost in the long run. Our combo units offer full function with a sleek design while saving space.
TV Mounting Services
We know what an important role your TV plays within your household. No matter what you use your TV for – be it entertaining guests, exercising, or binge-watching your favorite shows and movies – it is a staple entertainment piece within any home. That is why the professionals at Covenant Security & Surveillance are here to help mount yours.
Our TV mounting services are available to you at affordable rates and convenient installation times. Let our expert, thoroughly trained technicians figure out the best method to install your TV without agonizing over how to do so yourself.
Wellness Programs
Covenant Security & Surveillance and Alarm.com Wellness offer a secure and cost-effective option for independent living with safety, security, and comfort.
Family members and caregivers can monitor their loved one’s activity, such as how much time is spent in bed, in a favorite chair, or out of the house. Using intelligent sensors to track and learn the home’s activities of daily living, Wellness can identify anomalies that may signify a problem.
Enhance independence & comfort with automation.
Wellness can also simplify routine tasks, with seamless automation across the home’s critical systems. Easy-to-use rules and schedules allow you to automate lights, thermostats, locks, and security – so your loved one doesn’t have to remember to turn lights on or off or lock the door every night. Caregivers can even remotely check on thermostat settings and adjust the temperature, if needed, through a mobile app.
More than an emergency button… a complete 24/7 safety net.
More comprehensive than traditional Personal Emergency Response (PERS) wearable pendants, Alarm.com and Covenant’s Wellness Program is a safety net that provides a more complete view of a loved one’s well-being and delivers automatic, real-time alerts. Unlike a PERS button, our Wellness Program does not rely on the individual to take action or remember to keep the button with them. With more information like inactivity alerts or unusual activity patterns, your PERS system can be enhanced to provide a more comprehensive solution.
